Website Manpower Illinois
To apply for this job please visit hrcenter.ontempworks.com.
Call Center Supervisor
Our client in Peoria is looking for hardworking, motivated talent to join their team. This is an opportunity with lots of room for growth. Don’t wait… apply today!
What’s in it for you?
57,000 per year
Full-time
Opportunity for growth
Directly hired to the company
Job Description
- Responsible for planning, conducting and leading ongoing call coaching for the operation of the department under minimal supervision to ensure departmental customer service expectations are met and maintained.
- Efficiently and effectively train, develop and monitor overall performance of direct reports
- Actively monitor progress of direct reports and ensure team is trained to respond professionally, courteously, quickly and accurately to all inquiries from customers
- Works to resolve inquiries pertaining to the call centers and serves as a resource for the department
- Complete call coaching for all department employees eligible for call coaching program and facilitate results per department plan
- Monitor call centers daily and make scheduling, timing and/or administration recommendations to management accordingly
- Execute in depth knowledge of all departmental processes relating to company procedures and facilitate consistent application throughout department
- Communicate effectively with both internal and external customers
- Take a proactive lead role in the daily workflow of the teams
Required Skills
Must have a bachelor’s degree
Must have 3+ years of experience in a call center
Must have supervisory experience in a call center
Preferred experience working with insurance
Why should you choose Manpower?
Benefits including Medical, Dental, Vision, 401k
Weekly pay with direct deposit
Free training to upgrade your skills
Referral Bonuses
Paid holidays (subject to tenure requirements)
Illinois Paid Leave
